Guest Service Associate Front Office - Fairmont Agra

• Greet and welcome guests upon arrival with exceptional hospitality and professionalism
• Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
• Manage room reservations, modifications, and cancellations using the property management system
• Respond promptly to guest inquiries via phone, email, and in-person communication
• Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
• Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction
• Process payments and manage billing inquiries with accuracy and discretion

Full details and the application are on Accor's careers site.