About the role
An entry-level technical support role on Oracle's product support team. You will be a point of contact for customers, troubleshooting and resolving straightforward technical issues with your assigned Oracle products, and working with senior engineers on harder ones.
What you'll do
- Answer customer questions by phone and online, and troubleshoot simple product issues
- Research, recreate and test reported issues to find a resolution, with light guidance
- Follow up until each issue is resolved, escalating complex ones to the right technical team
- Report design, reliability and maintenance problems to more experienced colleagues
- Document your work on service requests and learn to write troubleshooting guides and knowledge-base articles
- Use automation and AI-assisted tools to find root causes of common issues
Who should apply
- Freshers and early-career engineers interested in technical support and customer-facing problem solving
- Clear communication and a methodical approach to troubleshooting
This listing summarises Oracle's own posting (requisition 345528). Check the full details, location and eligibility on Oracle Careers before applying.
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