Posted 13 Oct · 300 open roles
Manager Program Manager, Relay Operations Center Quality and Customer Experience, North America
Hyderabad, Telangana, INDonsiteApply by 4 Nov 2026
- Undisclosed
- Salary
- 3+ yrs
- Experience
- Full time
- Job type
About the role
Amazon's Relay Operations Center (ROC) is the execution backbone of North America's middle-mile transportation network—managing tens of millions of loads annually across a vast asset base. As we deploy an ambitious automation program that will fundamentally transform how carriers and drivers interact with our network, we need a results-driven Program Manager to ensure that speed never comes at the cost of experience. You will lead quality improvement cycles, drive customer experience (CX) metric adoption, and partner with operations, technology, and training teams to deliver measurable improvements in carrier and driver experience across NA ROC operations. This role requires you to think…
Full details and the application are on Amazon's careers site.
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