- Undisclosed
- Salary
- 2+ yrs
- Experience
- Full time
- Job type
About the role
As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:
- Faster resolution, preferably first time
- A team that’s there for them in times of urgent need
- Provide courteous and efficient service to the worldwide Airbnb community
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
- Identify and escalate issues appropriately
Full details and the application are on Airbnb's careers site.
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