About the role
The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform that powers Coinbase chat, Help Center, and agent tooling, partnering closely with Conversation Design, CX, and engineering teams to deliver secure, compliant, and scalable AI-powered support. Our work helps customers get answers faster while enabling agents to resolve cases more effectively.
Full details and the application are on Coinbase's careers site.
Will your resume pass the ATS?
Check keyword match for Machine Learning Engineer before you apply.