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Sutherland

Posted 2 Sept · 53 open roles

Associate Manager - Account Management

Hyderabad, TS, IndiaonsiteApply by 30 Oct 2026

Undisclosed
Salary
4+ yrs
Experience
Full time
Job type

About the role

Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.

Key Responsibilities

  • Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
  • Supervise, coach, and develop a team of agents; manage rostering and shift planning
  • Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
  • Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
  • Leverage Splunk to build dashboards, track KPIs, and generate actionable insights

Full details and the application are on Sutherland's careers site.

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Sutherland

53 open roles

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Common rounds for engineering roles. Every company runs its own process.

  1. Round 1

    Fundamentals

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  2. Round 2

    Design and depth

    System or component design, plus the tools named in the posting.

  3. Round 3

    Team fit

    Past projects, how you work with others, and the offer conversation.

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