Posted 2 Sept · 51 open roles
Associate Manager - Account Management
Hyderabad, TS, IndiaonsiteApply by 19 Nov 2026
- Undisclosed
- Salary
- 4+ yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Root Cause Analysis
- Splunk
About the role
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
Key Responsibilities
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
- Supervise, coach, and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
Full details and the application are on Sutherland's careers site.
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Sutherland
51 open roles
An AI-driven business transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving.
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