Posted 24 Sept · 150 open roles
Claude Support Operations Lead - Senior Manager
Bangalore, IndiaonsiteApply by 29 Oct 2026
- Undisclosed
- Salary
- 8+ yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Go
About the role
Job Title Officer – AI Support Operations Lead Location India Role Summary Provide operational leadership for Claude rollout, hypercare, and steady-state support operations. Own service management processes, stakeholder communication, operational governance, support readiness, workforce planning, and continuous improvement initiatives across the AI platform ecosystem. Key Responsibilities
- Lead global operational support for Claude services and associated AI platforms.
- Establish and govern AI support operating models, escalation frameworks, and service processes.
- Ensure adherence to SLAs, KPIs, operational controls, and support standards.
Full details and the application are on State Street's careers site.
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