Posted 7 May · 143 open roles

Customer Support Associate

Mumbai, MaharashtraonsiteApply by 29 Oct 2026

Undisclosed
Salary: 2–4 yrs
Experience: Full time
Job type

Skills this role mentions

About the role

Role Overview

We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.

Key Responsibilities

Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes

Full details and the application are on Paytm's careers site.

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Paytm

143 open roles

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Round 2
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