Posted 7 May · 150+ open roles
Customer Support Associate
Mumbai, MaharashtraonsiteApply by 19 Nov 2026
- Undisclosed
- Salary
- 2–4 yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Customer Service
- Chat Process
About the role
Role Overview
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Full details and the application are on Paytm's careers site.
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Paytm
150+ open roles
PayTM is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida. PayTM was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through QR code payment, Soundbox, Android-based-payment terminal, and online payment gateway. In partnership with financial institutions, PayTM also offers financial services such as microcredit and buy now, pay later to its consumers and merchants.
Company profile, reviews and salariesThe Paytm name and trademarks belong to Paytm. This listing summarises Paytm's public job posting on Paytm careers, and applications go directly to Paytm. Jobsearchers is an independent job platform and is not affiliated with or endorsed by Paytm; always check the details on the original posting. Report a problem.