Posted 22 Sept · 72 open roles
Escalation Engineer - ZIA/ZPA
Bangalore, IND; Mohali, INDonsiteApply by 18 Nov 2026
- Undisclosed
- Salary
- Not stated
- Experience
- Full time
- Job type
Skills this role mentions
- Technical Support
About the role
We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
- Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
- Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
Full details and the application are on Zscaler's careers site.
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Zscaler
72 open roles
Zscaler, Inc. is an American cloud security company based in San Jose, California. The company offers cloud-based services to protect enterprise networks and data.
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