Posted 3 Nov · 62 open roles
Executive Customer Experience
Mumbai, MH, India, //MH, IndiaonsiteApply by 24 Nov 2026
- Undisclosed
- Salary
- 3+ yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Customer Service
About the role
The Office of the CEO Escalation Agent is the trusted owner of client’s most sensitive, complex, and high-visibility customer escalations. You will resolve high-risk customer issues end-to-end, communicate with empathy and precision, and turn recurring pain points into operational and product improvements. This role sits at the intersection of Customer Care, Operations, Product, and High level management. It requires exceptional judgment, ownership, and the ability to create clear, executive-ready narratives under time pressure. Office of the CEO function focuses on resolving complex customer issues and improving the systems behind them, using escalation signals and customer sentiment to…
Full details and the application are on Sutherland's careers site.
ATS resume check
Does your resume cover what this role asks for?
Many employers screen resumes automatically. Compare yours against this posting before you apply.
Sutherland
62 open roles
An AI-driven business transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving.
Company profile, reviews and salariesThe Sutherland name and trademarks belong to Sutherland. This listing summarises Sutherland's public job posting on Sutherland careers, and applications go directly to Sutherland. Jobsearchers is an independent job platform and is not affiliated with or endorsed by Sutherland; always check the details on the original posting. Report a problem.