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Infosys

Posted 1 Oct · 400 open roles

Informatica L1 Support Manager

Hyderabad, IndiaonsiteApply by 29 Oct 2026

Undisclosed
Salary
9+ yrs
Experience
Full time
Job type
  • Go

About the role

We are looking for an experienced L1 Support Manager to lead and manage Level 1 application or service-desk support operations. The ideal candidate should have strong experience in IT service management, incident and request management, SLA governance, team leadership, operational reporting, stakeholder communication, and service improvement.

The role will be responsible for ensuring effective ticket triage, timely resolution of user issues, adherence to SLAs, proper escalation to L2/L3 teams, and consistent delivery of high-quality support services. The candidate should be comfortable managing business-critical support operations in a global and shift-based environment.

Full details and the application are on Infosys's careers site.

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Infosys

400 open roles

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What tech interviews usually cover

Common rounds for engineering roles. Every company runs its own process.

  1. Round 1

    Fundamentals

    Coding, data structures and problem solving, usually 45–60 minutes.

  2. Round 2

    Design and depth

    System or component design, plus the tools named in the posting.

  3. Round 3

    Team fit

    Past projects, how you work with others, and the offer conversation.

The Infosys name and trademarks belong to Infosys. This listing summarises Infosys' public job posting on Infosys careers, and applications go directly to Infosys. Jobsearchers is an independent job platform and is not affiliated with or endorsed by Infosys; always check the details on the original posting. Report a problem.