Posted 4 Nov · 200+ open roles
Ocean Customer Experience Team Lead
India, AirolionsiteApply by 25 Nov 2026
- Undisclosed
- Salary
- 3+ yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Customer Service
About the role
We are looking for a customer-focused Team Leader to manage and develop a Customer Experience team supporting end-to-end Ocean customer service activities. The role is responsible for delivering agreed SLAs and KPIs, improving customer experience, driving operational excellence, and building a highly engaged and capable team.
- Lead and coach a Customer Experience team to deliver high-quality service and customer outcomes.
- Ensure timely and accurate execution of processes in line with SLAs, SOPs, KPIs, and quality standards.
- Monitor team performance, productivity, quality, customer experience, and operational metrics.
Full details and the application are on Maersk's careers site.
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Maersk
200+ open roles
A.P. Moller - Maersk A/S is a Danish shipping and logistics company founded in 1904 by Arnold Peter Møller and his father Peter Mærsk Møller.
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