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Twilio

Posted 23 Sept · 14 open roles

Personalized Support Engineer

Remote - IndiaremoteApply by 29 Oct 2026

Undisclosed
Salary
2+ yrs
Experience
Full time
Job type

About the role

Join the team as our next Personalized Support Engineer

The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.

This position requires working in a shift, EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc)

Full details and the application are on Twilio's careers site.

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Twilio

14 open roles

Company profile, reviews and salaries

What tech interviews usually cover

Common rounds for engineering roles. Every company runs its own process.

  1. Round 1

    Fundamentals

    Coding, data structures and problem solving, usually 45–60 minutes.

  2. Round 2

    Design and depth

    System or component design, plus the tools named in the posting.

  3. Round 3

    Team fit

    Past projects, how you work with others, and the offer conversation.

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