Posted 24 Sept · 150 open roles
Senior Claude Support Analyst - Assistant Manager
Bangalore, IndiaonsiteApply by 29 Oct 2026
- Undisclosed
- Salary
- 3–8 yrs
- Experience
- Full time
- Job type
About the role
Job Title Senior Associate – Senior AI Support Analyst Location India Role Summary Lead operational support activities for Claude services, drive incident and problem management, mentor junior analysts, support platform reliability initiatives, and ensure SLA adherence across global support operations. Key Responsibilities
- Own and manage P1-P4 incidents, service requests, and escalations.
- Lead troubleshooting of authentication, access, platform integration, model response, latency, and performance issues.
- Conduct Root Cause Analysis (RCA) and post-incident reviews.
- Perform trend analysis of recurring incidents and operational issues.
Full details and the application are on State Street's careers site.
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