Posted 22 Oct · 60 open roles
Senior Principal - Service Desk Assurance
Bengaluru Luxor North TowerremoteApply by 13 Nov 2026
- Undisclosed
- Salary
- 15+ yrs
- Experience
- Full time
- Job type
About the role
The Technology Service Desk is the front door to Digital & Tech for GSK colleagues worldwide and is delivered through an outsourced provider. This senior role owns the assurance and performance governance of the outsourced Tech Service Desk, managing the provider to agreed SLAs, XLAs and quality expectations and driving continuous improvement. A key part of the role is to drive the Service Desk modernisation agenda, increasing the use of AI and automation to accelerate shift left, expand effective self-service and deliver material improvements in colleague experience. It sets and refreshes SLAs and XLAs to ensure continuous stretch and improvement, and ensures a robust “voice of the…
Full details and the application are on GSK's careers site.
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GSK
60 open roles
GSK plc is a British multinational pharmaceutical and biotechnology company. It was established in 2000 by a merger of Glaxo Wellcome and SmithKline Beecham, which was itself a merger of a number of pharmaceutical companies around the Smith, Kline & French firm. It is headquartered in London, England.
Company profile, reviews and salariesThe GSK name and trademarks belong to GSK. This listing summarises GSK's public job posting on GSK careers, and applications go directly to GSK. Jobsearchers is an independent job platform and is not affiliated with or endorsed by GSK; always check the details on the original posting. Report a problem.