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Oracle

Posted 4 Oct · 1 open role

Support Engineer 1

IndiaonsiteApply by 3 Nov 2026

Undisclosed
Salary
Freshers welcome
Experience
Full time
Job type

About the role

An entry-level technical support role on Oracle's product support team. You will be a point of contact for customers, troubleshooting and resolving straightforward technical issues with your assigned Oracle products, and working with senior engineers on harder ones.

What you'll do

  • Answer customer questions by phone and online, and troubleshoot simple product issues
  • Research, recreate and test reported issues to find a resolution, with light guidance
  • Follow up until each issue is resolved, escalating complex ones to the right technical team
  • Report design, reliability and maintenance problems to more experienced colleagues
  • Document your work on service requests and learn to write troubleshooting guides and knowledge-base articles
  • Use automation and AI-assisted tools to find root causes of common issues

Who should apply

  • Freshers and early-career engineers interested in technical support and customer-facing problem solving
  • Clear communication and a methodical approach to troubleshooting

This listing summarises Oracle's own posting (requisition 345528). Check the full details, location and eligibility on Oracle Careers before applying.

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Oracle

Austin, Texas, USA · 1 open role

Oracle builds cloud infrastructure, databases and enterprise applications used by businesses worldwide.

Company profile, reviews and salaries

What tech interviews usually cover

Common rounds for engineering roles. Every company runs its own process.

  1. Round 1

    Fundamentals

    Coding, data structures and problem solving, usually 45–60 minutes.

  2. Round 2

    Design and depth

    System or component design, plus the tools named in the posting.

  3. Round 3

    Team fit

    Past projects, how you work with others, and the offer conversation.

The Oracle name and trademarks belong to Oracle. This listing summarises Oracle's public job posting on Oracle Careers, and applications go directly to Oracle. Jobsearchers is an independent job platform and is not affiliated with or endorsed by Oracle; always check the details on the original posting. Report a problem.