- Undisclosed
- Salary
- 2+ yrs
- Experience
- Full time
- Job type
Skills this role mentions
- Customer Service
About the role
As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:
- Faster resolution, preferably first time
- A team that’s there for them in times of urgent need
- Provide courteous and efficient service to the worldwide Airbnb community
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
- Identify and escalate issues appropriately
Full details and the application are on Airbnb's careers site.
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Airbnb
9 open roles
Airbnb, Inc. is an American company operating an online marketplace for short-and-long-term homestays, experiences and services in various countries and regions. It acts as a broker and charges a commission from each booking. Airbnb was founded in 2008 by Brian Chesky, Nathan Blecharczyk, and Joe Gebbia.
Company profile, reviews and salariesThe Airbnb name and trademarks belong to Airbnb. This listing summarises Airbnb's public job posting on Airbnb careers, and applications go directly to Airbnb. Jobsearchers is an independent job platform and is not affiliated with or endorsed by Airbnb; always check the details on the original posting. Report a problem.