Posted 13 Apr · 67 open roles
Escalation Engineer - SDWAN
Bangalore, INDonsiteApply by 29 Oct 2026
- Undisclosed
- Salary
- 8+ yrs
- Experience
- Full time
- Job type
About the role
We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.
- Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
Full details and the application are on Zscaler's careers site.
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